Refunds and returns policy

At Left Write Hook, we aim to be clear and fair about how refunds and returns are handled across our programs, courses and online store. This policy outlines the process for:

  • Shop orders

  • Thinkific courses

  • Program registrations

Please read the relevant section before making your purchase or booking.

Shop orders

We do not offer refunds or exchanges for change of mind, or for non-apparel items, unless an item arrives damaged or faulty. This policy is in addition to your rights under the Australian Consumer Law, including your right to a refund or replacement for faulty or misrepresented goods.

Damaged or faulty items

If your item arrives damaged or broken, please contact us within 7 days of delivery with a clear photo and your order number. We will work with you to arrange a replacement or refund.

Apparel sizing

Please choose sizes carefully when ordering apparel. Size guides are available on each product page. Due to our limited capacity, we cannot cover postage for returns or exchanges related to incorrect size choice.

Contact: hello@leftwritehook.org

Thinkific courses

Refunds for online courses hosted on Thinkific are available under limited conditions.

  • Change of mind: We do not offer refunds for change of mind once you have enrolled in a course.

  • Course not as described: If you believe a course is not as advertised or you experience technical issues that prevent access, please contact us within 7 days of purchase.

  • Refunds are not automatic and will be reviewed on a case-by-case basis.

Contact: hello@leftwritehook.org

Program registrations

Program bookings (for in-person or hybrid programs) are non-refundable once the program has commenced, as facilitator fees and operational expenses are already committed. This policy is in addition to your rights under the Australian Consumer Law.

You may be eligible for a refund if:

  • You cancel at least 5 business days (1 week) before the program start date

  • The program is cancelled or significantly changed by Left Write Hook

  • Exceptional circumstances apply (e.g. illness or emergency) — these will be reviewed on a case-by-case basis

Refunds will not be granted if:

  • You cancel less than 5 business days before the first session and cannot reschedule

  • You do not attend and do not notify us in advance

  • You withdraw from the program after attending the first or second session

If you are unable to continue after the first workshop, we may offer to place you in a future program where possible. No refunds will be issued.

To cancel your booking, please email hello@leftwritehook.org with the subject line CANCELLATION.